REVIEWED

Help Center

Find answers to your questions

100+ Help Articles
25+ Support Languages
100K+ Community Members
< 2 hours Average Response Time
Visit Official Site →
8.0 /10 Good
REVIEWED

Based on expert analysis

QUICK FACTS

Key Information

Articles 100+
Response Time < 2 hours
Live Chat 24/7
Languages 25+
Support Topics Setup to Advanced
Status All systems online

ANALYSIS

Pros & Cons

✓ Pros

  • 24/7 live chat support in 25+ languages
  • Detailed setup guides for all devices and platforms
  • Community forum with 100,000+ active members
  • Video tutorials for visual learners
  • Email support with guaranteed response within 2 hours
  • Searchable knowledge base with 100+ articles

✗ Cons

  • Live chat wait times peak during high network congestion periods
  • Some advanced technical issues may require 24-hour investigation
⚖️

Expert Verdict

Visit Site →

Help Categories

Browse support by topic. Account setup, security, transactions, and technical issues all covered. Use search to find your specific question.

Live Support Available

Chat with our support team 24/7. Average response time under 2 hours. Available in 25+ languages.

Community Forum

Connect with 100,000+ Trust Wallet users. Share tips, ask questions, and get peer support. Moderated for safety and accuracy.

HIGHLIGHTS

What Makes It Stand Out

💬

Live Chat Support

Get instant answers from support team 24 hours a day, 7 days a week in your language.

📚

Knowledge Base

Browse 100+ detailed articles covering setup, security, transactions, and troubleshooting.

👥

Community Forum

Connect with 100,000+ active users. Share experiences and get peer support.

🎥

Video Tutorials

Watch step-by-step video guides for wallet setup, trading, and security best practices.

✉️

Email Support

Submit detailed questions and receive thorough responses within 2 hours.

🔍

Quick Search

Find answers instantly using our searchable database across all support topics.

Account & Security Help

Learn about wallet setup, recovery phrases, and biometric security. Understand how to keep your private keys safe. Review best practices for backup procedures.

Transactions & Trading

Find answers about gas fees, network congestion, and swap features. Understand confirmation times and transaction status tracking.

Contact Our Team

Use live chat for instant support. Email support for complex issues. Visit the community forum for peer recommendations.

FAQ

Frequently Asked Questions

How do I create a new wallet?
Open Trust Wallet and tap 'Create Wallet'. Write down your 12-word recovery phrase in order and store it offline. Create a secure password. Verify your phrase by entering random words from the list. Your wallet is now ready to use. Never share your recovery phrase with anyone.
How do I import an existing wallet?
Tap 'Import Wallet' and select your wallet type. Enter your 12 or 24-word recovery phrase exactly as written. Create a password to encrypt your wallet locally. Tap 'Import' and wait for confirmation. Your assets will appear automatically. Use the same recovery phrase only once to avoid issues.
Why is my transaction pending?
Transactions depend on network congestion. Bitcoin can take 10-60 minutes, Ethereum 15 seconds to 5 minutes. Check the blockchain explorer for status using your transaction hash. Gas fees determine priority — higher fees confirm faster. Network activity varies throughout the day. Contact support if stuck for over 1 hour.
How do I enable two-factor authentication?
Go to Settings and tap 'Security'. Enable biometric login using face or fingerprint. For 2FA on sensitive actions, use an authenticator app like Google Authenticator. Save your backup codes. Test it before relying on it. Two-factor protection adds an extra security layer for your account.
What should I do if I lost access to my wallet?
If you have your recovery phrase, reinstall the app and use 'Import Wallet'. Enter your phrase to restore access. If lost, contact support immediately. We cannot recover lost phrases — they're encrypted only on your device. Never share phrases with support staff. Create a new wallet if your phrase is completely lost.

TESTIMONIALS

What Users Say

David L., New York
The support team helped me recover access to my wallet when I accidentally reset my phone. They were responsive and clear. Great experience.
Amanda R., Washington
Love the video tutorials. Setup was simple and I felt confident securing my assets. Community forum answered all my advanced questions.
Robert Chen, Illinois
Had a question about gas fees and got a detailed explanation via email. Took a few hours but worth it. Solid support overall.